Privacy Policy

This Privacy Policy covers SeniorShines’s treatment of the Personally Identifiable Information we collect when you use the Online Services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By using SeniorShines Online Services, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, please contact Customer Care at info@seniorshines.com

Personally Identifiable Information is captured when a visitor accesses Online Services, or speaks on the phone with or emails seniorshines, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services we offer.

How do we use the information we collect?

We use information we collect from the Online Services to: provide you with the Online Services; communicate with you; process your orders; manage and remember your preferences and customize the Online Services; analyze and improve the Online Services or any other products and Online Services we provide; improve our advertising and marketing; verify your identity; facilitate your transactions with our third-party marketing partners; inform you of offers and discounts; comply with our legal obligations or as permitted by law; protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or the Online Services; and prevent fraud and enforce our legal terms.

We may combine information that we collect from you through the Online Service with information that we obtain from other sources. We may also aggregate and/or de-identify information collected through the Online Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes.

How do we share the information we receive?

Except as disclosed here, we do not rent, sell, or share your personal information with third parties. We share customer information with third parties as follows:

• Order      Processing. SeniorShines,      sometimes with the assistance of a third party or SeniorShines subsidiary,      may use your Personally Identifiable Information to process your payment      through merchant account services, and to generate the products and      services you order. Your Contact Data may be used to follow up with you on      transactions you initiate through Online Services, respond to inquiries      made through Online Services, inform you of changes to Online Services,      and send you additional information about SeniorShines and its products      and services.
• Third      Party Marketing. Unless specifically authorized by you, we do not provide      Personally Identifiable Information to third parties for marketing      purposes. If you express interest in a third party offer or purchase a      package that includes a third party offer, we may provide your Personally      Identifiable Information to that third party solely in connection with the      offer you have selected.
• Required      by Law. We      may also disclose your personal information: as required by law, such as      in response to a subpoena or similar legal process, and when we believe in      good faith that disclosure is necessary to protect our rights, protect      your safety or the safety of others, investigate fraud, or respond to a      legal request.
• Visitor      Demographics. Contact Data and Traffic Data are used to gather      general statistics about our customers and visitors. We may use      Demographic Data to generate collective information about our users, but      not in a way that identifies any user specifically. For example, we may      inform third parties about the number of registered users and unique      visitors, and the pages most frequently browsed.
• Service      Providers. We may share your Personally Identifiable Information with      companies that provide support services to us (such as a printer or email      service provider), or help us market our products and services. These      companies may need information about you in order to perform their      functions.
• Blogs      and Forums. The Site may include a publicly accessible blog and interactive      forums. You should be aware that any information you provide in these      areas may be read, collected, and used by others who access them. You      should use caution when deciding whether to disclose your personal      information in these areas of the site. To request removal of your      personal information from our community forums, contact us. In some cases,      we may not be able to remove your personal information, in which case we      will let you know if we are unable to do so and why.
• Other      Transfers. We may share Personally Identifiable Information and other data      with businesses controlling, controlled by, or under common control with SeniorShines.      If SeniorShines is merged, acquired, or sold, or if some or all of our      assets or equity are transferred, we may disclose or transfer Personally      Identifiable Information and other data in connection with the associated      transactions.
• Bankruptcy. In the event of an SeniorShines      bankruptcy, insolvency, reorganization, receivership, or assignment for      the benefit of creditors, or the application of laws or equitable      principles affecting creditors’ rights generally, we may not be able to      control how your personal information is treated, transferred, or used. If      such an event occurs, your Personally Identifiable Information may be      treated like any other SeniorShines asset and sold, transferred, or shared      with third parties, or used in ways not contemplated or permitted under      this Privacy Policy. In this case, you will be notified via email and/or a      prominent notice on our site of any change in ownership or uses of your      personal information, as well as any choices you may have regarding your      personal information.
• Consent. In addition to the      sharing described in this Policy, we may share information about you      whenever you consent to or direct such sharing.

Data Retention

At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. SeniorShinesmay maintain some or all of this data in its archives even after it has been removed from the Site.

Data Security

We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). In the event that we mail you documents, documents are delivered to you via UPS or similar overnight delivery services, the United States Postal Service, or email. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.

IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY AT info@seniorshines.com

EEA, Switzerland, and UK Individuals

Legal Bases for Use of Your Information. Our legal grounds for processing your information are as follows:

• To honor our contractual      commitments to you: Much of our processing of personal data is to meet our      contractual obligations to our users, or to take steps at users’ requests      in anticipation of entering into a contract with them. For example, we      handle personal data on this basis to allow you to sign up for our Online      Services.
• Consent: Where required by law,      and in some other cases, we handle personal data on the basis of your      implied or express consent.
• Legitimate interests: In many      cases, we handle personal data on the ground that it furthers our      legitimate interests in commercial activities in ways that are not      overridden by the interests or fundamental rights and freedoms of the      affected individuals. This includes: operating our business and the Online      Services; providing security for our websites, products, software, or      applications; marketing; receiving payments; preventing fraud; and knowing      the customer to whom we are providing the Online Services.
• Legal compliance: We need to      use and disclose personal data in certain ways to comply with our legal      obligations (such as our obligation to share data with tax authorities).

Data Subject Rights. Residents of the European Economic Area (“EEA”), Switzerland, and the UK can exercise certain data subject rights available to them under applicable data protection laws. Where such rights apply, we will comply with requests to exercise these rights in accordance with applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. If these rights apply to you, they may permit you to request that we:

• provide access to and/or a copy      of certain information we hold about you
• prevent the processing of your      information for direct-marketing purposes (including any direct marketing      processing based on profiling)
• update information which is out      of date or incorrect
• delete certain information      which we are holding about you
• restrict the way that we      process and disclose certain of your information
• transfer your information to a      third party provider of services
• revoke your consent for the      processing of your information

For more information on how to exercise these rights, please contact us using the information in the “Contact Us” section below. If applicable, you may make a complaint to the data protection supervisory authority in the country where you are based. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.

In instances where we process personal information on behalf of our customer, rights requests should be directed to the relevant customer. Any request sent directly to us that pertains to information collected on behalf of a customer will be forwarded on to that customer.

International Data Transfers. Information submitted to SeniorShines will be transferred to, processed, and stored in the United States, or for certain customers, the European Union or Japan. If you post or transfer any information to or through the Online Services, you are agreeing to such information, including Personally Identifiable Information, being hosted and accessed in the United States, the European Union, and Japan. Please note that the privacy laws of the United States, the European Union, and Japan may be different from those in the place where you are a resident.

Where required, we will use appropriate safeguards for transferring data outside of the EEA, Switzerland, and the UK. This includes signing Standard Contractual Clauses that govern the transfers of such data, which may be used in conjunction with additional safeguards. For more information about these transfer mechanisms, please contact us as detailed in the “Contact us” section below.

Supplemental Privacy Notice for California Residents

This Supplemental Privacy Notice supplements the information in our Privacy Policy above, and except as provided herein, applies solely to California residents. It applies to personal information we collect on or through the Online Services and through other means (such as information collected offline, in person, and over the telephone). It does not apply to personal information we collect from our employees and job applicants in their capacity as employees and job applicants. It also does not apply to personal information we collect from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.

Summary of Information We Collect

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

Throughout our Privacy Policy, we describe the specific pieces of personal information we collect, the sources of that information, and how we share it. Under the CCPA, we also have to provide you with the "categories" of personal information we collect and disclose for “business purposes” (as those terms are defined by applicable law). Those categories are identifiers (such as name, address, email address, phone number, other account information, and cookies); commercial information (such as transaction data); financial data (such as credit card and other financial account information); internet or other network or device activity (such as IP address or service usage); geolocation information (general location); inference data about you; sensory information (such as audio recordings if you call customer service); professional or employment related data; education data; insurance (including health insurance) information; medical information; physical characteristics or description; legally protected classifications (such as gender); other information that identifies or can be reasonably associated with you.

We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Online Services; (3) affiliates; and (4) third parties such as social networks and other SeniorShines users.

We or our service providers may collect the above categories of information for the following business or commercial purposes:

• Our or our service provider’s      operational purposes;
• Auditing consumer interactions      on our site;
• Detecting, protecting against,      and prosecuting security incidents and fraudulent or illegal activity;
• Bug detection and error      reporting;
• Customizing content that we or      our service providers display on the Online Services;
• Providing the Online Services      (e.g., account servicing and maintenance, order processing and      fulfillment, customer service, advertising and marketing, analytics, and      communication about the Online Services);
• Improving the Online Services      and developing new services (e.g., by conducting research to develop new      products or features);
• Other uses that advance our      commercial or economic interests, such as third party advertising and      communicating with you about relevant offers from third party partners;
• Other uses about which we      notify you.

We may also use the above categories of personal information for compliance with applicable laws and regulations, and we may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular user or device.

We describe our information sharing practices in our Privacy Policy. We may share certain categories of personal information with third parties for business purposes. For example, we may share identifiers and other information that identifies or can reasonably be associated with you with counterparties to your agreements. We may share identifiers with our marketing partners, and we may also share any of the categories described above with our subsidiaries and affiliates. If you connect your account with social media services or interact with social media plugins or links on the Online Service, we may share identifiers, commercial information, internet or other network or device activity, or general location with those social media services.

Consumer Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

• Provide you the categories of      personal information we have collected or disclosed about you in the last      twelve months; the categories of sources of such information; the business      or commercial purpose for collecting or selling your personal information;      and the categories of third parties with whom we shared personal      information.
• Provide access to and/or a copy      of certain information we hold about you.
• Delete certain information we      have about you.

You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Online Services to you. If you ask us to delete it, you may no longer be able to access or use the Online Services.

In instances where we process personal information on behalf of our customer, rights requests should be directed to the relevant customer. Any request sent directly to us that pertains to information collected on behalf of a customer will be forwarded on to that customer.

“Sale” of Personal Information

California residents may opt out of the "sale" of their personal information. The CCPA broadly defines "sale" in a way that may include allowing third parties to receive certain information such as cookie identifiers, IP addresses and/or browsing behavior to add to a profile about your device, browser or you. Such profiles may enable delivery of interest-based advertising by such third parties within their platform or on other sites.

Depending on how you use the Service, we may share the following categories of information for such interest-based advertising, which may be considered a “sale” as defined by the CCPA: identifiers (such as IP address, device identifiers, and cookies) and internet and device activity. For information on how you can control or opt of such tracking technologies, see the “Analytics & Advertising” section above.

We do not share personal information with third parties for their direct marketing purposes.

Children’s Privacy

The Online Services are not directed to children under the age of 13. We do not knowingly collect personal information (as that term is defined in the Children’s Online Privacy Protection Act (COPPA)) from children under 13. If we discover that an individual under 13 has provided us with personal information, we will delete the personal information to the extent required by COPPA.

We do not knowingly process data of EU residents under the age of 16 without parental consent. If we become aware that we have collected data from an EU resident under the age of 16 without parental consent, we will take reasonable steps to delete it as soon as possible.

Changes to this Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes a notice may be posted on this page along with the updated Privacy Policy prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at info@seniorshines.com